Frequently Asked Questions
Everything you need to know about our licensed apparel and accessories.
Are your products officially licensed?
Yes, all Great Eastern Entertainment products are 100% officially licensed. We work directly with major animation and gaming studios to ensure every item is authentic and high-quality.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping generally takes 3-7 business days, while international shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn and unwashed items with original tags within 30 days of delivery. Please contact our support team to initiate a return authorization before shipping items back.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that customers are responsible for any customs duties, taxes, or import fees that may be applied by their local government.
How should I care for my apparel items?
To preserve the quality of the prints and fabric, we recommend machine washing your apparel in cold water with like colors and tumbling dry on low heat. Avoid ironing directly on graphic designs.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.